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![95% of online shoppers say a positive return experience drives loyalty [Report]](https://marketingland.com/wp-content/ml-loads/2016/11/black-friday-cyber-monday-ecommerce-shopping-holiday-ss-1920-800x450.jpg "95% of online shoppers say a positive return experience drives loyalty [Report]")
95% of online shoppers say a positive return experience drives loyalty [Report]
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